Frequently Asked Questions

Yes. We are available 24 hours a day, 7 days a week, 365 days a year. When you call, a real person answers and certified technicians are dispatched immediately. Emergencies do not follow business hours and neither do we.

Our goal is to have certified technicians on-site within 60 to 90 minutes of your call across our core service area. Actual response time depends on your location, current dispatch volume, and road conditions. We communicate your estimated arrival time when you call.

No. Call DryHome first. Stopping the damage is the priority. Every minute matters when water is spreading or contamination is active. Contact your insurance company after we have started. We will document everything from the moment we arrive to support your claim.

Most property insurance policies cover emergency mitigation including water extraction, drying and dehumidification, mold remediation when related to a covered water loss, fire and smoke cleanup, and sewage and biohazard mitigation. Coverage depends on your specific policy and the cause of loss. We provide complete documentation on every job to support your claim and make the process as smooth as possible for your adjuster.

Yes. DryHome works within carrier and TPA program networks, but let us be clear about what that means. Working with insurance companies does not mean working against you. It means we speak their language, we know their documentation requirements, and we make sure your claim is supported correctly from day one.

Our loyalty is to the property and the person who owns it. We document everything accurately, we scope what is genuinely affected, and we do not cut corners to make a claim easier to process. If something needs to be done, we document it and we stand behind it.

The best outcome for you is a properly dried, correctly documented, fully restored property. That is what we work toward on every job regardless of who is paying the bill.

For emergency mitigation, we begin with an on-site inspection and assessment. We identify all affected areas, document conditions, and define the correct scope of work before anything starts. Emergency response services begin immediately when the situation requires it. For non-emergency and reconstruction work, we provide a detailed scope and cost estimate before proceeding.

For mitigation work, we bill the insurance carrier directly. In most cases the property owner owes nothing out of pocket to get started. For reconstruction work, the deductible is typically collected before work begins. This is required by your insurance policy and applies regardless of the carrier or claim type. We will walk you through exactly what to expect before any work starts so there are no surprises.

Yes, when permitted by the carrier. If direct billing is not allowed, we provide all necessary documentation so you can submit for reimbursement. We make the process as straightforward as possible for both the property owner and the adjuster.

The deductible applies to reconstruction work, not mitigation. For reconstruction, your insurance policy requires the deductible to be paid by you as the property owner before the rebuild begins. Collecting it upfront ensures we are in compliance with your policy terms, there are no delays in processing your claim, and billing is transparent from the very beginning. We explain all of this clearly before reconstruction starts so you know exactly what is owed and when.

We still help. For losses that are not covered or fall outside your policy, we provide a clear scope and cost estimate before any work begins. Deposits may be required depending on the size of the project. We will walk you through your options and make sure you understand exactly what the work involves and what it will cost before we start.

Yes. DryHome operates as a preferred vendor within carrier and TPA program networks across Georgia. We provide IICRC-compliant documentation on every job including moisture logs, daily progress photos, equipment records, and a complete close-out file structured for adjuster review and claim processing. For program or preferred vendor inquiries, contact dry@dryhomepro.com.

Every job includes initial moisture mapping with calibrated meter readings, daily drying logs with moisture content and GPP readings, photo documentation of affected areas and equipment placement, equipment inventory and placement records, IICRC dry standard verification at closeout, and a Certificate of Satisfaction at project completion. All documentation is formatted to support carrier review and Xactimate-based claim processing.

Yes. DryHome is a licensed general contractor in Georgia. Our approach is always mitigation first. We dry and preserve as much of the structure as possible before recommending any demolition or reconstruction. When reconstruction is necessary, we handle it in house. You work with one team from first response through final restoration.

Mitigation is the emergency phase. It is everything that happens immediately after a loss to stop the damage from getting worse. Water extraction, structural drying, containment, and stabilization are all mitigation. The goal is to preserve as much of the structure as possible and prevent secondary damage like mold.

Restoration is the rebuild phase. It is everything that happens after the structure is dry and stable. Replacing drywall, repainting, installing new flooring, and returning the property to its pre-loss condition are all restoration.

DryHome handles both. We start with mitigation and move into restoration when the structure is ready. You work with one team throughout the entire process.

If your claim is denied, do not panic and do not accept it without understanding why. Ask your carrier for the denial in writing and request a detailed explanation of the reason. Common denial reasons include policy exclusions, late reporting, or disputes about the cause of loss. You have the right to appeal a denial. DryHome provides thorough documentation on every job specifically to support your claim and reduce the risk of disputes. If you believe a denial is incorrect, consult a public adjuster or an attorney who specializes in insurance claims.